Terms & Conditions

Last updated: 28 September 2026

These Terms & Conditions apply to your use of The Inclusive Wedding Company website and, where relevant, products and services supplied by The Inclusive Wedding Company.

The Inclusive Wedding Company is a trading name of Elaine Hughes Consultancy Ltd, a company registered in England and Wales under company number 13411137.

Please read these Terms & Conditions before purchasing, booking or using one of our products or services.

1. About us

The Inclusive Wedding Company provides accessibility and inclusion-focused information, advisory services, products, resources and professional support within the wedding industry.

Our work may include services and products for couples, wedding professionals, venues and organisations, together with assessments, reviews, consultancy, educational content, resources and related services.

The Inclusive Wedding Company is operated by:

Elaine Hughes Consultancy Ltd
Company No. 13411137
Registered in England and Wales
ICO Registration No. ZB675460

Email: info@theinclusiveweddingcompany.com

You can also contact us through our Contact page.

2. Using this website

You may use this website for lawful personal or business purposes.

You must not knowingly:

interfere with the operation or security of the website;
attempt to gain unauthorised access to the website or associated systems;
use the website for unlawful, fraudulent or abusive purposes;
introduce malicious software or harmful code;
copy, reproduce or exploit protected material except where permitted by law or with our written permission; or
misrepresent The Inclusive Wedding Company, our products, services, assessments, frameworks, accreditation or intellectual property.

We may change, suspend or withdraw parts of the website where reasonably necessary.

3. Information on this website

We take reasonable care when preparing information published on this website.

However, general website content is provided for information and educational purposes and should not automatically be treated as advice tailored to your individual circumstances.

Accessibility and inclusion requirements can vary considerably depending on the individual, business, service, premises, technology and circumstances involved.

You remain responsible for decisions you make based on general information available through the website.

Where specialist legal, technical, medical, financial or other professional advice is required, you should obtain advice from an appropriately qualified professional.

4. Our products and services

The Inclusive Wedding Company provides and may develop a range of products, services, resources and experiences for couples, wedding professionals, venues, organisations and other customers.

These may include, without limitation:

accessibility and inclusion advisory services;
reviews and assessments;
consultancy and strategy;
workshops, training and educational services;
accreditation and professional-development programmes;
one-to-one sessions and professional support;
digital and physical products and resources;
reports, guides, research and publications;
cards, tools, frameworks and professional resources;
events, editorial projects and content;
memberships and subscription-based services;
technology-enabled products, platforms and services; and
other products and services introduced from time to time.

Some products and services may be provided under associated brands, product names or proprietary frameworks owned or operated by Elaine Hughes Consultancy Ltd.

The exact scope, price, deliverables, eligibility requirements, timescale and other conditions applicable to a particular product or service will be those stated on the relevant website, sales page, booking page, product description, proposal, order confirmation or written agreement at the time of purchase.

Additional terms may apply to particular products, accreditation programmes, memberships, events, digital services, subscriptions, physical products or bespoke projects.

Where separate terms or a written agreement are provided for a particular product or service, those terms should be read alongside these general Terms & Conditions.

If there is a direct conflict, the specifically agreed terms will take precedence in relation to that particular product or service.

5. Supplier Inclusion Score™

The Supplier Inclusion Score™ is designed as an educational and business-development tool to help wedding professionals consider aspects of accessibility and inclusion within their customer experience.

A score or result:

reflects the information supplied through the assessment;
provides a snapshot rather than a comprehensive assessment of the business;
is not a legal or regulatory certification;
is not a formal accessibility audit;
does not constitute technical WCAG testing;
does not guarantee compliance with the Equality Act 2010 or any other legal requirement; and
does not guarantee any particular commercial, accessibility or customer outcome.

Businesses remain responsible for obtaining appropriate specialist, technical or legal advice where required.

6. Supplier Inclusion Review

The Supplier Inclusion Review is an advisory service designed to identify accessibility and inclusion strengths, potential barriers and practical improvement opportunities within one supplier business.

Unless otherwise agreed in writing, the review may consider:

up to five key website pages;
the main enquiry or contact journey;
one social-media profile;
existing publicly available accessibility or inclusion information;
language and messaging;
representation;
obvious customer-journey barriers; and
improvement opportunities considered through the F’AIRE™ Framework.

The standard Supplier Inclusion Review includes:

a personalised 5–7 page review;
an overview of the business's current position;
identified strengths and gaps;
five prioritised recommendations;
a Now · Next · Later action plan; and
one 30-minute private review call.

The current standard price is £250, unless a different price is expressly stated at the point of booking.

7. What the Supplier Inclusion Review does not include

Unless separately agreed in writing, the Supplier Inclusion Review does not include:

a full accessibility audit;
a legal or regulatory compliance audit;
technical WCAG testing;
certification of accessibility or compliance;
implementation of recommendations;
website development or remediation;
rewriting websites, policies, forms, contracts or other materials;
a physical-premises accessibility audit;
staff training;
unlimited consultancy or follow-up support; or
any guarantee of increased enquiries, bookings, revenue or other commercial results.

Recommendations are advisory and based on the information reasonably available for the review.

The client remains responsible for deciding whether and how recommendations are implemented.

8. Information required from you

To deliver a product or service effectively, we may require information, documents, links, access details or other materials from you.

You are responsible for ensuring that information you provide is reasonably accurate and complete and that you have the right to share it with us.

For the Supplier Inclusion Review, the delivery period begins once we have received the information reasonably required to complete the review.

Delays in supplying requested information may delay delivery.

9. Delivery times

Unless otherwise agreed, a Supplier Inclusion Review will normally be delivered within 7 working days after receipt of the information required to complete the review.

Working days exclude Saturdays, Sundays and public holidays in England.

Delivery times for other products and services will be stated on the relevant sales page, product description, booking confirmation, proposal or agreement where appropriate.

Any delivery date is based on the information and circumstances available at the relevant time and may need to be adjusted where circumstances outside our reasonable control arise.

If a material delay occurs, we will communicate with you as soon as reasonably practicable.

10. Private review call

The standard Supplier Inclusion Review includes one 30-minute private review call.

The call should normally be booked to take place within 14 days of delivery of the written review, subject to available appointment times.

The call is intended to discuss the delivered review and its recommendations.

It does not constitute an additional audit, implementation service or open-ended consultancy session.

If you require additional support following the review, this may be available as a separate paid service.

11. Prices, purchases and payment

Prices for products and services will be displayed on the relevant sales, product or booking page or otherwise confirmed in writing.

Depending on the product or service, payment may be required:

in full at the point of purchase or booking;
by an agreed deposit and balance;
by instalments;
on receipt of an invoice; or
on a recurring basis for a subscription, membership or other ongoing service.

The applicable payment arrangements will be made clear before you purchase or enter into an agreement.

Payments may be processed by third-party payment providers.

You are responsible for providing accurate billing and payment information.

Where payment is required before delivery, access or work begins, we reserve the right not to begin work, dispatch a product or provide access until the required payment has been successfully received.

Additional terms may apply to subscriptions, memberships, accreditation programmes, events, physical products, digital products or bespoke services and will be provided where relevant.

12. Cancellations, returns, refunds and rescheduling

Cancellation, return, refund and rescheduling rights and arrangements may vary according to the type of product or service purchased, whether you are purchasing as a consumer or business, and the stage at which cancellation occurs.

Full details are available in our Refund & Cancellation Policy and, where applicable, in any product-specific terms provided before purchase.

Nothing in these Terms & Conditions is intended to remove or restrict statutory rights that cannot lawfully be excluded.

13. Accessibility and reasonable adjustments

We want our products and services to be accessible to as many people as reasonably possible.

If you encounter an accessibility barrier or require a reasonable adjustment when communicating with us, purchasing from us or accessing one of our services, please contact us.

We will consider reasonable alternative arrangements where appropriate and practicable.

Further information is available in our Accessibility Statement.

14. Intellectual property

Unless otherwise stated, the content, branding, trade names, product names, frameworks, assessments, methodologies, accreditation systems, scoring systems, concepts, written materials, reports, publications, resources, designs, tools, training materials, digital products and other intellectual property created or made available through our brands, products and services are owned by or licensed to Elaine Hughes Consultancy Ltd.

Our intellectual property includes, where applicable, brands, products, projects and proprietary assets including:

The Inclusive Wedding Company;
Inclusive Hospitality Company;
Access All Aisles;
The Inclusive Knot™;
F’AIRE™ Framework;
F’AIRE™ Accreditation;
F’AIRE™ Cards;
Supplier Inclusion Score™;
Venue Inclusion Score™;
associated assessment methodologies, scoring systems, accreditation criteria, standards and frameworks;
reports, research, publications and editorial concepts produced by us;
training, workshop, educational and consultancy materials;
digital resources, templates, tools and methodologies; and
other proprietary products, services, concepts and materials developed by Elaine Hughes Consultancy Ltd.

The absence of a ™ or other intellectual-property symbol beside a particular name, product, framework or asset does not mean that Elaine Hughes Consultancy Ltd waives any intellectual-property rights it may hold in that asset.

Purchasing a product or service, accessing a free resource, completing an assessment, participating in a programme or receiving accreditation does not transfer ownership of the underlying intellectual property to you.

Where we provide a report, review, action plan, resource or other client deliverable, you may use that material for the personal, professional or internal business purpose for which it was supplied, subject to any additional licence or usage terms provided with it.

Unless expressly authorised by us in writing, you must not:

reproduce, copy, republish or commercially distribute our proprietary materials;
sell, sublicense, license or commercially exploit our intellectual property;
adapt our materials to create your own product, framework, assessment, accreditation, certification, training programme, consultancy service or methodology;
reproduce or use our assessment questions, scoring methodologies, accreditation criteria or standards to create or operate another assessment or accreditation system;
reproduce, adapt or use the F’AIRE™ Framework, F’AIRE™ Accreditation, F’AIRE™ Cards or their associated methodologies, criteria or materials to create or deliver your own assessment, accreditation, certification, training, consultancy, product or service;
reproduce or adapt the Supplier Inclusion Score™ or Venue Inclusion Score™, including their questions, scoring methodology, structure or associated materials;
remove or obscure copyright, ownership, trade-mark or other intellectual-property notices;
represent our intellectual property, methodology, research or materials as your own;
distribute paid materials publicly or provide them to another organisation for its commercial use; or
allow another individual or business to use a purchased review, assessment, accreditation, licence or resource as though it had been issued or prepared for them.

F’AIRE™ Accreditation

Where an individual or organisation participates in or receives F’AIRE™ Accreditation, any right to describe themselves as accredited, display an accreditation mark or use associated branding will be subject to the specific accreditation criteria, licence conditions and usage rules applicable at that time.

Accreditation does not transfer ownership of the F’AIRE™ Framework, accreditation methodology, standards, criteria, marks, materials or associated intellectual property.

Any permission to use an accreditation mark or describe an organisation as F’AIRE™ Accredited is a limited permission and may be subject to conditions including scope, duration, renewal, continued eligibility and appropriate use of the accreditation.

We reserve the right to refuse, suspend, withdraw or decline to renew an accreditation or associated permission to use accreditation branding where the applicable criteria or usage conditions are no longer met, subject to any specific accreditation terms in force at that time.

Nothing in these Terms prevents use of material where that use is expressly permitted by law.

15. Your materials

You retain ownership of material you provide to us.

By providing material for the purpose of delivering a product or service, you give us permission to use it to the extent reasonably necessary to perform that service or fulfil that purpose.

You are responsible for ensuring that you have the appropriate rights and permissions to provide any material belonging to another person or organisation.

We will not acquire ownership of your intellectual property merely because it has been supplied to us as part of a project, review, assessment or other service.

16. Confidentiality

Where you provide non-public business or personal information as part of a paid service, we will treat it with reasonable care and will not intentionally disclose it publicly except:

where you have authorised us to do so;
where disclosure is reasonably necessary to provide the service;
to an appropriate service provider acting on our behalf;
where the information is already lawfully public; or
where disclosure is required by law.

Our handling of personal information is explained further in our Privacy Policy.

17. Testimonials and case studies

We will not publish your name, business, testimonial, review findings or identifiable case study for promotional purposes without an appropriate basis for doing so.

Where we request permission to use a testimonial or case study, we will explain the intended use.

Permission to use a testimonial does not transfer ownership of our underlying reports, frameworks, methodologies or other intellectual property.

18. Third-party services and links

Our website and customer journey may use or link to services operated by third parties, including platforms used for bookings, payments, email communications, forms, assessments, ecommerce or other functionality.

We are not responsible for the availability, content, privacy practices or independent operation of third-party websites or services.

Where you use a third-party service, its own terms and policies may also apply.

19. Results and outcomes

We aim to provide our products and services with reasonable care and skill.

However, we cannot guarantee a particular business, commercial, accessibility or customer outcome from using our website, assessments, reviews, accreditation, recommendations, products, resources or other services.

The effectiveness of recommendations or resources may depend on factors outside our control, including implementation, third-party technology, business operations, premises, staff practices and individual customer requirements.

Accreditation, assessment results or participation in one of our programmes should not be interpreted as a guarantee that a business, service, premises, website or customer experience will meet every individual's access requirements.

20. Limitation of liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or other liability that cannot legally be excluded.

Subject to those limitations, we will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the relevant contract was entered into.

Where you purchase a product or service wholly or mainly for business purposes, we will not be responsible for loss of profit, revenue, business opportunity, anticipated savings or goodwill arising from your use of the product or service except where liability cannot legally be excluded.

Nothing in these Terms affects statutory rights that cannot lawfully be excluded or restricted.

21. Events outside our reasonable control

We will not be responsible for a delay or failure to perform an obligation where it results from circumstances outside our reasonable control.

These may include serious illness, disruption to essential technology or communications, failure of third-party infrastructure, natural events, government action, postal or delivery disruption, or other circumstances that could not reasonably have been prevented.

Where this materially affects a purchased product or booked service, we will aim to communicate with you and make reasonable arrangements for completion, rescheduling, replacement, refund or another appropriate solution depending on the circumstances and applicable law.

22. Ending or refusing a service

We may decline, suspend or end a service where reasonably necessary, including where:

payment has not been received;
information necessary to deliver the service is not provided;
we are asked to undertake unlawful, misleading or unethical work;
abusive, discriminatory, threatening or inappropriate behaviour occurs;
continuing the service would create a material conflict of interest;
applicable accreditation or programme requirements are not met; or
circumstances make it impossible or unreasonable for us to continue.

Where a paid service is ended, any refund due will be considered in accordance with the circumstances, applicable law and our Refund & Cancellation Policy.

23. Changes to these Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes to our business, products, services, technology or legal requirements.

Changes will not retrospectively alter the agreed terms of a product or service already purchased where doing so would unlawfully affect your existing contractual rights.

The current version will be published on this website with the date of the latest update.

24. Governing law and jurisdiction

These Terms & Conditions and any dispute or claim arising from them are governed by the laws of England and Wales.

If you are a consumer, you may also have rights to bring proceedings in the courts applicable to the part of the United Kingdom in which you live.

If you are acting in the course of a business, the courts of England and Wales will have jurisdiction, subject to any different arrangement expressly agreed in writing.

25. Contact and customer support

If you have questions about these Terms & Conditions or require customer support relating to a purchase, booking, product or service, please contact:

Elaine Hughes Consultancy Ltd
Trading as The Inclusive Wedding Company
Company No. 13411137
ICO Registration No. ZB675460
Registered in England and Wales