See your business through your customers’experience.
A personalised review of your website, enquiry journey, messaging and representation through an accessibility and inclusion lens, with clear priorities for what to improve next.
£250 · Personalised 5–7 page review · 30-minute private review call
WHAT'S INCLUDEDA focused review of the places your customers experience first.
The Supplier Inclusion Review looks beyond good intentions to examine how accessibility and inclusion show up across your customer journey.
What I review
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Up to five key pages, viewed through an accessibility and inclusion lens.
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Your main contact or enquiry route, including obvious barriers that could make it harder for someone to take the next step.
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The language you use around accessibility, inclusion and the customer experience.
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How disability, difference and inclusion show up across your imagery and public-facing content.
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One social media profile, reviewed for messaging, representation and the experience it creates for prospective customers.
WHAT YOU’LL RECEIVEA clear, practical plan for what to do next.
This isn’t a generic checklist. Your review is specific to your business, your customer journey and what your customers currently experience.
What You’ll Receive
A personalised 5–7 page review
Your current position, strengths, gaps and opportunities, considered through the F’AIRE™ framework.
01 · PERSONALISED REVIEW
Five clear priorities
Specific recommendations focused on the improvements that can make the greatest difference to your customer journey.
02 · PRIORITISED RECOMMENDATIONS
Now · Next · Later
A practical roadmap showing what to address first, what to develop next and what can wait.
03 · ACTION PLAN
04 · PRIVATE REVIEW CALL
30-minute private review call
We’ll walk through your findings together, answer your questions and clarify the next steps for your business.
FAQs
5
What happens after I book?
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Once you’ve booked, I’ll ask for the information and links I need to begin your review. Your completed review will be delivered within 7 working days of receiving everything required.
What exactly will you review?
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I’ll review up to 5 key website pages, your main enquiry/contact journey, one social media profile, existing public accessibility and inclusion information, your messaging and representation, and obvious customer-journey barriers and opportunities.
Is this an accessibility or compliance audit?
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No. The Supplier Inclusion Review is a strategic review of accessibility and inclusion across your customer experience. It does not include technical WCAG testing, a legal or compliance audit, or a physical premises audit.
What happens after I receive my review?
4
Will you make the changes for me?
You’ll receive a personalised 5–7 page review with five prioritised recommendations and a Now · Next · Later action plan. Your included 30-minute private review call should be booked within 14 days of delivery.
Implementation isn’t included in the £250 review. The review gives you clear priorities and practical next steps, but website changes, rewriting, policy or form creation, staff training and other implementation work are separate services.
READY TO TAKE THE NEXT STEP?
See your business through your customers’ experience.
Your Supplier Inclusion Review gives you a clear view of where accessibility and inclusion are already working, where barriers may be hiding, and what to prioritise next.
Supplier Inclusion Review · £250
5–7 page personalised review · Five prioritised recommendations · Now · Next · Later action plan · 30-minute private review call